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Client Overview
A multi-branch automotive repair and maintenance provider located in Darwin & Nightcliff, Northern Territory, Australia. The company services both individual and fleet clients, known for quality workmanship and reliable service.
The Challenge
Dispersed Financial Processes – Manual invoicing and payment tracking caused inconsistencies.
Unstructured Sales Calls – Inquiries were not centrally logged.
Work Backlog – Pending admin and service jobs built up.
Lack of Digital Workflows – Manual job tracking created inefficiencies.
Our Solution
Cleaned up invoicing and financial records.
Standardized sales response scripts and centralized logging.
Introduced digital job cards and backlog prioritization.
Outcome
Backlog cleared systematically.
Stronger tracking of customer calls and bookings.
Streamlined financial operations and improved coordination.
Conclusion
This transformation enabled the business to move from reactive operations to streamlined, digital workflows — improving efficiency and customer satisfaction
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