Client Overview

A specialist in industrial and commercial flooring solutions based in Ireland, with over four decades of experience. The company provides durable, hygienic, and high-performance floor installations for factories, warehouses, hospitals, retail centers, and food production facilities.

The Challenge

1. Manual Lead Handling & Missed Opportunities – Inquiries were tracked manually, causing delays and lost opportunities.

2. Overburdened Operations Team – Project managers were overloaded with admin tasks.

3. Underutilized Digital Channels – Online leads lacked structured handling processes.

Our Solution

• Implemented a custom lead tracker with structured follow-ups.

• Coordinated with marketing for better digital lead conversions.

• Standardized templates and introduced task-tracking systems.

  
  

Outcome

• Improved visibility and pipeline control.

• Reduced admin workload and faster client responses.

• Scalable sales support model to meet growth demand.

Conclusion

This collaboration established sustainable lead management, improved admin efficiency, and strengthened digital responsiveness for scalable future growth